Health & Well-being
Having your back means providing continuous support for your holistic well-being. We offer a comprehensive healthcare scheme with the option to add your partner and dependent children to your coverage. We’ll back you through annual health assessments, unexpected joint, back and muscle pains, dental appointments and everything in between.
Healthy Minds
Supporting your holistic well-being is our top priority and this includes your mental health. Mental health issues are common and affect everyone in some way. But with the right care and support, they’re also preventable and treatable. That’s why we’re backing you with resources to help you care for what matters most ― you. Visit the Healthy Minds page to learn more.
For queries, contact the healthylivinghub@aexp.com
- Free, confidential counseling, coaching and self-help resources through Lyra, for colleagues and their household members
- Confidential on-site counseling through HCA
- Online Healthy Minds training available for colleagues and leaders
- Resources for People Leaders including Manager Consult services through Lyra
- A free library of well-being and self care resources with Lyra Library, including meditation
- Free practical and confidential support and resources on a range of services including financial, legal, care for family members and more through Lyra Work Life services
More details can be found on The Square
Healthy Living Hub
The Healthy Living Hub is here to support your health and well-being by helping you access the right resources, at the right time. Contact the Hub for any health and well-being enquiry, including requests for bookings, information, and organising engagement for your team/department.
Based in 1 John Street, the Hub is open for everyone. Simply drop in, call, or email. Opening hours are 8:30am to 5:00pm, Monday to Friday.
Call: 01273 668 039 (option 4)
Email: healthylivinghub@aexp.com
The Healthy Living Hub can assist with a range of core health and well-being benefits that you don’t need to access through FYB Flex, including:
- Onsite GP
- Nurse
- Health Screenings
- Physiotherapy
- Onsite CBT and Counselling
- Gym and Exercise Classes
- Ergonomic Assessments
- Eye Care Vouchers
More details can be found on The Square.
Healthcare Scheme
As a member of AXA Health you have access to many benefits including prompt access to eligible treatment* at a time and place to suit you. Unlike many Healthcare Schemes, with this scheme pre-existing conditions are covered. There is no excess to pay. A £3000 out-patient limit applies to mental health claims. Always seek approval from AXA Health before accessing healthcare support. Please see the AXA Health Handbook for full terms & conditions including what is and is not covered by the scheme. The AXA Summary Leaflet is a useful quick guide.
What services are included in the healthcare scheme?
This benefit is a comprehensive medical benefit and is a Healthcare Trust arrangement. AXA Health Services Limited (AXA Health) are the administrators of the scheme. Please see the AXA Health Handbook for full details.
Coverage with AXA includes
What are my options in FYB Flex?
You’re automatically enrolled into the Healthcare Scheme on joining American Express, but you can opt out of this taxable benefit if you wish. You have the option to add your dependants during the annual enrolment window. You can also make changes up to 60 days after experiencing a qualifying life event.
Make a claim
You must always seek authorisation to proceed from our healthcare provider prior to making any private appointments or receiving treatment to ensure it will be covered.
To begin a claim you can access the AXA Personal Advisory team via phone or via AXA Health Portal.
0800 169 3968 Monday to Friday 8am to 8pm and Saturday 9am to 5pm
Quoting Scheme number 89538
2025 App Access Code: A736626
You do not need a GP referral to access support for muscle, bone and joint pain via Working Bodies support. Simply call the AXA Health helpline.
Help & Support
Dental Scheme
With Dental Cover you can make sure your teeth are looked after properly while keeping the cost down. All colleagues will receive level 2 single cover as a core company funded benefit.
Are there any flex options?
You can choose to cover yourself and your dependants up to level 5 cover or opt out if you wish to. With each level, you’ll be able to claim for higher values of dental treatment to suit your needs.
When can I select it in FYB Flex?
All colleagues are eligible to receive Dental Cover immediately on joining American Express. You can select and change this benefit in the annual benefit selection window when you join or after a qualifying Life Event.
How to make a dental claim with Bupa
Bupa send email confirmation of your cover and how to claim at the beginning of each year, or soon after you have joined the company.
Access the Bupa Dental claims portal below to make a claim. You'll need an itemised receipt from your dentist.
The Bupa Dental Scheme helpline is available for general queries. The scheme number is 55316156110.
Telephone: 0800 237 777
Email: dentalmemberservices@bupa.com
Monday to Friday 8.00am to 6.00pm and on Saturday from 8.00am to 1.00pm.
Health Screening
American Express pays for an annual health screening for all colleagues. Based on your age you will have the most appropriate health screening for you.
- Colleagues aged 39 and below: reAssure I Health Screen
- Colleagues aged 40 and above: reAssure III Health Screen
The purpose of this benefit is to provide information about your current and future state of health, and to allow preventative action to be taken to improve your overall health and reduce risk of disease in the future.
Are there any flex options?
There are a number of different health screening flex options which will be available during the annual enrollment window.
Make a booking
Please note that you will be eligible for a health screen 12 months after your previous appointment and will receive your invitation to book in line with this. You can book your appointment in one of four ways.
• Through the HCA app
• Online at portalhcaprimarycare.co.uk
• By email at appointments@hcaprimarycare.co.uk
• By phone: 0345 437 0691 (choose option 2).
Flex Health Screenings
As well as the company funded health screenings, there are a range of voluntary health screenings to choose from, for an additional cost, for you and/or your partner.
Colleagues aged 39 and below can choose to flex up to the ReAssure III health screening. You can choose to have this screening either onsite at an American Express office which provides testing or within the HCA network of clinics throughout the country.
There is no health screening Flex option for colleagues aged 40 and above.
Partners can choose between a ReAssure I or ReAssure III Health Screening. More information on what is included in each screening can be found here.
Genetic Screening
Any colleague can choose to add a genetic screening to their health screening each year. The genetics test will determine whether you are at an increased risk of developing 45 medical conditions, including many of the common cancers and cardiovascular disorders. This unique test will also be vital in allowing you to better understand your future health and lifestyle choices, as well as identifying suitable screening tests and potential treatments. The test requires a blood sample which will be taken during your health screen.
Mammograms
Mammograms can be added to a partner health screen. Your Partner should be aged 40 or over in order have a mammogram. The Doctor will refer your partner to their mammogram following their health screen.
A mammogram is an X-ray scan that is used to detect early signs of breast cancer when anomalies are too small to see or feel. Your partners breasts will be X-rayed one at a time and each breast is X-rayed twice, from different angles, in order to identify issues such as cancerous cells. Breast cancer is the most common cause of cancer in the UK, and the chances of extensive treatment and risk of further complications are significantly reduced as a result of regular screening. This test is unsuitable for women who are breastfeeding and should not be taken more than once in a 12 month period.
Where can I select flex health screenings?
Flex health screenings can be selected in the FYB Flex platform during the annual enrollment window.
Virtual GP
Whether you are feeling under the weather before you go to bed, working from home, or are away on business or leisure, you have access to unlimited Virtual GP appointments through the AXA Doctor at Hand App (available via an iOS or Android). Appointments are available 24/7 with a doctor or nurse practitioner of your choice.
This service is available to all UK American Express colleagues who are part of the AXA Healthcare Plan and gives you a fast, easy, and secure way to see a doctor, no matter where you are in the world. Partners and dependents added to the Healthcare scheme can also access this service.
You can download the app from the Apple app or Google Play stores by searching ‘AXA Doctor at Hand App’. Your AXA Health membership number is your activation code.
To contact AXA about a claim please call 0800 169 3968 (scheme number: 89538).
Where can I find out more?
Find out more on the UK Healthy Living pages on The Square or in FYB Flex.
Helpful links
Access individual support with health specialists from Peppy
Experiencing a health concern or going through a major life event, such as menopause or having a baby, can have a significant impact on your health and well-being. But having access to the right support at the right time, can be a lifeline. Peppy is an app connecting you to trusted information and experts for free, personalised and confidential support.
Access is available to you and your partner (regardless of medical plan) wherever and whenever you need it, at a touch of a button.
Peppy services include:
- Baby & Early Parenthood - for new and expectant parents, including non-birthing partners
- Fertility - for people at every stage of a fertility journey
- Menopause - for colleagues going through any stage of the menopause, from as early as having initial symptoms to post-menopause
- Men's Health
- Women's Health
To download, search Peppy Health in the App Store or Google Play Store and register. If you have any questions, please contact support@peppy.health.
More details can be found on The Square
At work: The Square | FYB Flex UK Anytime on any device: fybflexuk.com
This guide is designed as an aid to understanding. Every effort has been made to ensure accuracy in the guide, however FYB Flex is the system of record for benefit information and rates. Benefit providers may amend terms & conditions related to each benefit.