With our Back Up Care programmes for children or adult dependants, you now have access to a nationwide network of high-quality care providers including:

• Nursery care for children aged 3 months – 5 years
• School holiday camps and clubs for school-age children up to 14 years of age during the school holidays
• In-home care with a nanny for well and mildly-ill children aged 3 months – 18 years
• In-home adult care support for dependants aged 18 years of age and upwards e.g.: parents, siblings, adult children, grandparent, in-laws

You’ll also have complimentary access to an online care giver database, preferred enrolment for full time childcare, exclusive discounts at selected nurseries and holiday camps and discounted adult care packages.

Are there any flex options?

Should you need to organise back up care, American Express will pay for a share of the cost as a core benefit. There is a small colleague co-payment required by the provider without which you won’t be able to receive care.

When can I select it in FYB Flex?

You’ll receive this benefit immediately on joining American Express.

How to register

You need to register before you can use the service by completing the online registration or by calling directly. You will need your employee number, personal details and your children and/or adult relatives’ details e.g.: name, date of birth, special dietary requirements and any special needs.

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